Customer service

 How can I order?
In order to place an order on our site, you must first be a member of our site. After creating your membership, you can add the product to your basket by going to the page of the product you want to buy, choosing the color you like, etc., and pressing the "Add to cart" button.

Afterwards, you can click "My Cart" at the top right of our page, and after the cargo and delivery information that the system will ask you, you can write your payment information and place your order.

Why Should I Create a Membership?

If you do not have a membership, you cannot create an order and provide order tracking.

I forgot my password?

Go to the "SIGN IN" section in the upper right corner of the page, click on the *forgot password* link and enter your e-mail address that you used when registering on the site, an e-mail will be sent to you in a very short time containing the password you have informed us while logging into the site.

What should I pay attention to when ordering?

First of all, when you become a member, you should make sure that the member form you fill out contains complete and up-to-date information.

In case of any problem that may arise after your order, our customer representatives will contact you using your contact information in your membership information.

Your order will be sent to the delivery address you entered. In order to avoid any problems during the delivery of the cargo, you must write your address with all the details.

I placed my order, what next?

After your order reaches our system without any problems, an e-mail will be sent to your e-mail address that you used to create a membership on our site, stating the details of your order.

Our customer representatives will prepare and ship your products in order to deliver your order to you as soon as possible without any problems.

When your product is delivered to the cargo company, an e-mail will be sent to you again and you will be informed about the cargo.

For orders placed with the money order FAST / EFT payment option, your order will be valid on the date your payment is reflected in our accounts.

Our company is not responsible for the depletion of the stocks of the products in the orders that are not paid during this process. Orders placed by credit card are processed immediately.

How can I pay for my shopping?

You can pay the orders you will place on our site by using your credit card in cash or in installments or by debit card; If you wish, you can make your payment by wire transfer/EFT.

Is It Safe To Provide My Credit Card Information On Your Site?

Our site uses the latest technologies and the best service providers for your security when shopping with a credit card.

There is a key at the bottom of your browser on every page where you enter your personal information. This key is a sign that any information you send with your browser cannot be viewed by 3rd parties.

Our website has 256 Bit SSL Security certificate, which is also used by banks.

Thanks to the SSL certificate, you can shop safely and freely on our website without risking your security.

Your credit card information you share with us; address, telephone, e-mail address, etc. Your personal information will never be shared with other organizations and will be kept confidential.

Which Credit Cards Can I Use?

You can shop in installments with contracted Mastercard and Visa Card credit cards.

I Can't Complete My Order With Credit Card What is the Reason?

When you encounter a problem in your credit card payment, we request you to contact the customer service of the bank to which your credit card belongs, to get information about the blockage, limit problem, whether it is open to online shopping, whether it has the characteristics of the card family or whether there is a technical problem.

How Can I Track an Order?

You can access the current status of your order from the "Order Tracking" section by logging in as a Member.

How Can I Cancel My Order?

In order to cancel your order, you must notify us with your order number within 2 hours to our e-mail address or contact numbers specified on the site.

In order for your order to be canceled, the products you have purchased must not be included in the shipping phase. Otherwise, return processing procedures apply.

How Can I Change Some Items In My Order?

In order for the products in your order to be changed, the products in your order must not be included in the shipping stage. Changes cannot be made on orders that have been invoiced and included in the shipping process.

When will my order be delivered to cargo?

Your orders are delivered to cargo in an average of 7 / 30 working days.

How can I change the delivery address of my order?

You can change the delivery address of your orders placed on our site by calling our customer service or sending an e-mail.
On the other hand, we can only request changes by giving instructions after your orders delivered to the cargo company reach the cargo branch.

Weekend Orders: Orders you place on the weekend are processed on Monday.

Is it possible to deliver the Freight at the time I want?

Cargo delivers between 09.00-18.00 on weekdays. A specific delivery time cannot be determined upon request.

On-Site Data Security

In the transactions you will make in a secure environment, no person, institution or organization can access your information, except you and the bank that allocated the credit card to you.

The credit card transaction page transmits the card information directly to the bank's POS system and notifies the customer of the transaction result.

Credit card information is not transferred via e-mail or similar methods.

It is not possible for us to access the credit card information transferred as a result of the online transaction.

How long can I keep the products in my cart?

In order to ensure that all our members benefit equally from the opportunities we offer, the selected products are kept in the baskets of our members for a maximum of 60 minutes.